How can we help?
Questions about caregiver accounts, care jobs, schedule access, PPL enrollment support, or safety concerns? Send us a message below.
General Support
Account help, login issues, profile questions, or general platform support.
PPL Enrollment Help
Questions about getting started with PPL or understanding the enrollment process.
Safety & Reporting
Report suspicious activity, inappropriate messages, or platform safety concerns.
Important Notice
Safe Care Hub is an independent connection platform only and does NOT provide home care services, medical care, employment, payroll services, emergency services, or clinical supervision. All users are solely responsible for conducting their own interviews, screenings, background checks, verification, and safety evaluations before meeting or working with anyone through this platform. Safe Care Hub does not guarantee the identity, qualifications, intentions, licensing, certification, background, or conduct of any user. If you are experiencing an emergency or believe someone is in immediate danger, call 911 immediately.